Introduction
Today marks the final operational milestone in the orderly wind-down of the Inlock platform.
Following the successful completion of the Inlock platform recovery process, the conclusion of the ILK token transition and the wind-down of all customer asset-related activities on the Inlock platform, the Inlock web application has now been permanently decommissioned. As of today, the platform is no longer accessible and no longer provides any online services.
This announcement summarizes the completion of the platform wind-down, the remaining support services available until the end of the year, and the final steps leading to the conclusion of the Inlock platform.
Background
Since the suspension of Inlock’s services in November 2022, the company has focused exclusively on the orderly resolution of customer obligations and the implementation of its recovery programme.
Over the following years, customers were provided with multiple recovery options, including the Exit Payout Programme, the Scheduled Release Programme and other recovery initiatives, allowing the overwhelming majority of customer assets to be returned.
Following the completion of these programmes, the platform also completed the orderly transition of the ILK token ecosystem to a decentralized environment.
As previously communicated, all activities involving the custody, administration, transfer and other handling of customer crypto-assets were fully discontinued by June 30, 2026, together with the completion of the ILK token wind-down.
Previous Announcements
Throughout the wind-down process, Inlock provided users with multiple advance notices regarding the upcoming milestones.
Customers were informed that:
- all ILK-related platform services would terminate on June 30, 2026;
- the Inlock platform would remain available until September 30, 2026 solely for accessing historical account information and downloading account statements;
- the platform would thereafter be permanently decommissioned; and
- Customer Support would remain available until December 31, 2026 to assist users with remaining recovery-related matters.
The deadlines communicated in those announcements have now been reached.
Permanent Decommissioning of the Inlock Platform
Effective September 30, 2026, the Inlock web application has been permanently shut down.
The platform is no longer available for login, account access or any other online functionality.
The completion of this step concludes the operational lifecycle of the Inlock platform.
Customer Support Until December 31, 2026
Although the web application has now been decommissioned, Customer Support will continue to operate until December 31, 2026.
During this remaining support period, users may continue to request:
- historical account statements;
- copies of historical account records where available;
- assistance regarding historical account information;
- clarification relating to the completed recovery programme;
- questions regarding the ILK token transition and platform wind-down.
Requests may be submitted through:
Users who require any historical documentation are encouraged to contact Customer Support before the end of the support period.
Final Closure of Customer Support
Customer Support will cease operations on December 31, 2026.
Following this date, Inlock will no longer process ordinary customer requests relating to:
- the operation of the Inlock platform;
- the completed recovery programme;
- historical account documentation;
- the ILK token ecosystem;
- the platform wind-down process.
Customers are therefore strongly encouraged to submit any remaining requests before this deadline.
Discontinuation of Online Presence
Following the conclusion of Customer Support, Inlock will also complete the retirement of its remaining public communication channels.
The company’s social media pages and community groups associated with the Inlock platform are scheduled to be discontinued until December 31, 2026, marking the final step in the orderly closure of the platform and its public communication channels.
Closing Remarks
The permanent decommissioning of the Inlock platform concludes a process that began with the suspension of services in 2022 and continued through several years of recovery, customer repayments and the orderly wind-down of the platform’s remaining services.
We would like to sincerely thank every member of the Inlock community for their patience, trust and cooperation throughout this process. The support and understanding shown by our customers during these extraordinary circumstances made it possible to complete the recovery programme and conclude the platform’s operations in an orderly and transparent manner.
On behalf of the entire Inlock team, thank you for being part of the Inlock journey.